In rare cases, water filtered with an FTO+ filter may present a taste of earth. This phenomenon is linked to a residual presence of activated carbon dust. According to the manufacturer Coldstream:
“It sometimes happens with the carbon if the sieve fails to do a good job by not separating the carbon dust fully. Not dangerous but annoying for all involved.”
👉 This is not a health hazard, but it is still unpleasant.
Since May 2025, Coldstream has improved its manufacturing process so that this type of incident does not happen that exceptionally.
✅ What solution?
At MONDERMA, the warranty covers this defect.
➡️ We replace the affected filters free of charge, in order to guarantee water with a neutral and pleasant taste, as it should be.
Contact our customer service with your proof of purchase and a description of the problem:
📧 contact.monderma@gmail.com
