Refund policy
Our policy lasts 30 days. If more than 30 days have elapsed since your purchase, we unfortunately can not offer neither refund nor exchange.
To be eligible for a return, your article must be in the same state as you received it, or not used, with labels and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us atcontact.eaudefontaine@gmail.com. If your return is accepted, we will send you a return shipping labelnon-prepaid, as well as instructions on how and where to send your package. The items that are returned to us without prior to request a return will not be accepted.
You can always contact us for any questions of return tocontact.eaudefontaine@gmail.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and correct it.
Exceptions / non-returning articles
Some types of items can not be returned, such as perishable products (such as foods, flowers or plants), personalized products (such as special orders or custom items) and personal care products (such as products of beauty). Please contact us if you have any questions or concerns about your specific article.
Unfortunately, we can not accept returns from sellers or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return accepted, make a separate purchase for the new article.
Repayments
We will inform you once we have received and inspected your return, and you will let know whether the refund has been approved or not. In case of approval, you will automatically be refunded on your original payment method. Remember that the processing and publication of the refund can also take some time to your bank or credit card company.
To be eligible for a return, your article must be in the same state as you received it, or not used, with labels and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us atcontact.eaudefontaine@gmail.com. If your return is accepted, we will send you a return shipping labelnon-prepaid, as well as instructions on how and where to send your package. The items that are returned to us without prior to request a return will not be accepted.
You can always contact us for any questions of return tocontact.eaudefontaine@gmail.com.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and correct it.
Exceptions / non-returning articles
Some types of items can not be returned, such as perishable products (such as foods, flowers or plants), personalized products (such as special orders or custom items) and personal care products (such as products of beauty). Please contact us if you have any questions or concerns about your specific article.
Unfortunately, we can not accept returns from sellers or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return accepted, make a separate purchase for the new article.
Repayments
We will inform you once we have received and inspected your return, and you will let know whether the refund has been approved or not. In case of approval, you will automatically be refunded on your original payment method. Remember that the processing and publication of the refund can also take some time to your bank or credit card company.