Shipping

Shipping time

The time limits for preparing an order and then issuing the invoice, before shipping PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays.

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are shipped, provided that the email address appearing in the registration form is correct.

Delivery times & costs

During the order process, the SELLER indicates to the CUSTOMER the possible shipping deadlines and formulas for the PRODUCTS purchased.

Shipping costs are calculated based on the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the SITE.

Our delivery rates: see the page >

Delivery terms

The package will be given to the CUSTOMER against signature and on presentation of an identity document.

In the event of absence, a calling card will be left with the CUSTOMER, in order to allow him to collect his package from his post office.

DELIVERY Problems

The CUSTOMER is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give notice to the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract.

The SELLER will reimburse, without undue delay from receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, by means of the same payment method as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. Please note that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.