Shipping policy

Delivery time

Deadlines for preparing an order and then establish the invoice, before shipping products in stock are mentioned on the site. These deadlines are out of weekends or holidays.

An e-mail message will automatically addressed to the customer at the time of shipping the products, provided that the email address in the registration form is correct.

Deadlines & delivery charges

During the order process, the seller tells the client the deadlines and forward shipping forms for purchased products.

Shipping costs are calculated based on the delivery mode.

The amount of these costs will be due by the customer in addition to the price of the products purchased. The details of the deadlines and delivery charges is detailed on the site.

Delivery methods

The package will be given to the customer against signature and upon presentation of a piece of identification.

In case of absence, a notice of passage will be left to the customer, in order to allow him to go for his parcel in his post office.

Delivery problems

The customer is informed of the delivery date set at the time he chooses the carrier, at the end of the online ordering procedure, before confirming the command.

It is specified that deliveries will be made under thirty (30) days maximum. Otherwise, the Customer must defend the seller to deliver within a reasonable time and in case of non-delivery within that period, he may terminate the contract.

The seller will reimburse, without excessive delay from receipt of the termination letter, to the customer the total amount paid for the products, taxes and shipping costs included, through the same method of payment as that used by the customer to buy products.

The seller is responsible until the product delivery to the customer. It is recalled that the customer has a period of three (3) days to notify the carrier the damage or partial losses observed during the delivery.