Frequently Asked Questions

🚚 Delivery

What are the delivery times?

Orders are shipped within 1 to 2 business days. Delivery in mainland France generally takes 2 to 4 working days. For the EU, allow 3 to 7 working days depending on the country.

Do you deliver outside of France?

Yes, we deliver throughout the European Union. Shipping costs and delivery times vary depending on the destination.

How do I track my order?

A confirmation email with a tracking number will be sent to you upon shipment. You can track your package directly via the link provided.

📦 Orders and returns

How do I modify or cancel my order?

Contact us as quickly as possible via our contact form or by email. If the order has not yet been shipped, we will do our best to modify or cancel it.

What is your return policy?

You have 14 days after receipt to return an unused product in its original packaging. Return costs are the responsibility of the customer except in the case of a defective product.

What should I do if my product is damaged upon receipt?

Take photos of the package and damaged product and contact us immediately via our contact form. We will find a quick solution (replacement or refund).

💳 Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. Payment in installments may be available depending on your profile.

Are my payment details secure?

Yes, all transactions are secured via SSL and processed by PCI DSS certified Shopify Payments.

📞 Contact: +33(0)237913445

How to contact us?

You can contact us via the chat bubble at the bottom of the page, by email, or via our contact form. We generally respond within 24 business hours.