Frequently Asked Questions

🚚 Delivery

What are the delivery times?

Orders are prepared and shipped within 1 to 2 working days. After shipping, transport generally takes 2 to 4 working days in mainland France, and 3 to 7 working days in the European Union depending on the destination. These deadlines are indicative.

Is delivery free?

Delivery is free to relay points from €89 of purchase in France. Home delivery remains chargeable. Consult prices and destinations to find out the charges applicable to your order.

Do you deliver outside France?

Yes, we deliver throughout the European Union. Shipping costs and times vary depending on destination.

How do I track my order?

A confirmation email with a tracking number will be sent to you upon shipment. You can track your package directly via the link provided.

📦 Orders and returns

How do I change or cancel my order?

Contact us as quickly as possible via our contact form or by email. If the order has not yet been shipped, we will do our best to modify or cancel it.

What is your return policy?

You have 14 days after receipt to return an unused product in its original packaging. Return costs are the responsibility of the customer except in the case of a defective product.

What should I do if my product is damaged upon receipt?

Take photos of the package and damaged product and contact us immediately via our contact form. We will find a quick solution (replacement or refund).

💳 Payment

Which payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. Payment in installments may be available depending on your profile.

Is my payment data secure?

Yes, all transactions are secured via SSL and processed by Shopify Payments, PCI DSS certified.

📞 Contact: +33(0)237913445

How to contact us ?

You can contact us via the chat bubble at the bottom of the page, by email, or via our contact form. We generally respond within 24 business hours.